User Agreement


If you use this website, you agree to the following terms and conditions:

Copyright – 2013 Patina.co.za
The copyright in all materials (including pictures and video's) and information contained on this website vests or is otherwise reserved, and may be accessed and downloaded for private and non-commercial use.

Publication or reproduction of any information or materials contained herein on any other website is expressly prohibited, unless prior written approval has been obtained therefore from an authorized representative of PaTina. Without derogating from the a foregoing, the practice of ”web crawling“ on this site is expressly prohibited where the use of the information is for commercial purposes, including the operation of any aggregated travel marketing search engine.

All the content on this site, including text, graphics, logos, icons, designs, colours, layout and trademarks are the intellectual property of PaTina and its associates and are as such protected by South African and International Intellectual Property Law.

PaTina will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.

This site may use "cookies" to customise it and make your visit to us more user friendly. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers to not accept our cookies.

PaTina may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.

Although PaTina endeavours to provide accurate, up-to-date and truthful information on this site, neither PaTina nor any of its employees, agents and associates make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the site, the information, content, materials and products included and available from this site.

PaTina, its employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damage.

The information contained on this site is an invitation to do business and not an offer. If you forward an offer to us, PaTina shall indicate their acceptance thereof by return mail. PaTina act herein as an agent for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.

This website contains content provided by third parties and hyperlinks to other sites. PaTina does not screen or filter such content or the other sites or information available from the other sites, and therefore does not accept any liability for defamatory, illegal or criminal content contained on those sites. We encourage our users to report any infringement, illegal or criminal content found on any of the sites available through links from this site in order to investigate whether such a link should be removed.

This site is created, maintained and controlled in the Republic of South Africa and as such, the laws of the Republic of South Africa and the jurisdiction of the South African Court govern this user agreement and the use or inability to use this site.

PaTina reserves the right to make changes to this site and this user agreement at any time without notice.

Trading Agreement


The copyright in all materials (including pictures) and information contained on this website vests in PaTina, or is otherwise reserved, and may be accessed and downloaded for private and non-commercial use.

Publication or reproduction of any information or materials contained herein on any other website is expressly prohibited, unless prior written approval has been obtained therefore from an authorized representative of PaTina. Without derogating from the a foregoing, the practice of "web crawling" on this site is expressly prohibited where the use of the information is for commercial purposes, including the operation of any aggregated travel marketing search engine.

PaTina will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.

This site may use "cookies" to customise it and make your visit to us more user friendly. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers to not accept our cookies.

PaTina may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.

For your reservation to be confirmed, we require a 25% non-refundable deposit immediately on confirmation of travel, with the balance of payment 60 days prior to your arrival. If your booking is waitlisted, we will suggest alternate accommodation.

Please note that the payment for the booking of tours will be directly done by you to our partners bank account in Kerala.

We reserve the right to cancel all bookings should full payment not be received 60 days prior to the date of arrival.

If you are making a last minute booking, we will allow five days from the time of confirmation for payment to reach us before cancelling any services booked.

If a booking is cancelled more than 45 days before commencement of our services, there will be a cancellation fee of 50% of the quoted price, plus any third-party additional costs.

A cancellation 45 days or less prior to the commencement of our services will result in a cancellation fee of 100%

RATES

The rates quoted are subject to change without prior warning if there are any increases in bed levies, park fees, fuel, sales tax or VAT, third-party services or any other circumstances beyond our control in the countries featured in this quote/booking.

TRAVEL INSURANCE

All guests must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment.
In the event of an accident or illness at any location forming part of your itinerary booked, guests of PaTina will be admitted to a suitable hospital or clinic .Our liability ceases upon admission to hospital or clinic.
Guests must therefore always take out their own medical insurance to cover all expenses after admission. Please contact us should further information be required.

FLIGHTS

The airfare and airport tax quoted for local flights inside India are current and subject to change without prior warning should the airline impose an increase in rates for any reason. The airfare quoted is based on the lowest class of fare available at the time of quoting and is subject to seats being available in that class at the time of booking. Should the class not be available at the time of booking, the next applicable fare will be booked, and amended costs advised accordingly. Please note that fares may increase between the time of booking, time of payment, and the ticket being issued.

PaTina cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary, we will re-quote you accordingly.

While we can arrange your internal flights, we cannot be held responsible for any aspects relating to the carrier company.

To comply with international insurance requirements, all airline tickets must clearly show the passenger's title, full name and surname (as indicated in your passport). As this applies to both scheduled and charter flights, we would be grateful if you could provide us with this information as soon as possible. Please note that we can only reserve seats on domestic/scheduled flights or charter flights.

Check–in for domestic departures is one hour prior to departure and for international departures the check-in is two hours prior to flight departure. Late check&ndash in may result in your reservation being cancelled.

Due to recent international events, many airlines/airports have extended the check-in times of both domestic and international flights. It is essential to ensure that guests adhere to these times. Please confirm prior to departure. Please ensure you are aware of this as late check&ndash in may result in your reservation being cancelled.

Please be aware that any scheduled or charter flights booked may involve multiple stops en route before reaching your final destination.

VISA REQUIREMENTS

It is of utmost importance that you thoroughly check your visa requirements before your intended date of travel, as PaTina cannot be held responsible should the necessary visa requirements not be fulfilled. Border officials in some countries are not in a position to issue visas on the spot, hence the need for obtaining visas in advance. Both the cost, currency, accepted method of payment, and type of visa (i.e., single, double or multiple entry) should be checked in advance to avoid any inconveniences and delays when entering countries or crossing borders. This is of particular importance as some countries change their visa requirements with little or no warning.

It is recommended that you travel with at least 2 blank passport pages per country visited. Please ensure that your passport is valid for a minimum of 6 months after your date of travel.

MEDICAL PRECAUTIONS

It is very important that you take precautions against malaria prior to the commencement of your holiday. We recommend you contact your pharmacist/travel advisory clinic for advice regarding the recommended prophylactic.

DIETARY REQUIREMENTS

All dietary requirements can be catered for. When making your reservation, please advise us of any specific dietary requirements that you may have and these will be communicated to the respective lodge/establishment. Should you have any additional dietary requirements, it is likely that these will incur additional costs (often these meals are specially flown in). Two weeks prior notice is required for dietary requirments.

RATUITIES

Gratuities: tipping is at the guest's discretion. The lodge manager, guide or management of the establishment will be able to assist you with guidelines.